HD Custom Jewelry & Repair, LLC

SMS Text Message Terms & Conditions

Last updated: 7/30/2026. These Terms & Conditions govern your participation in the HD Custom Jewelry &Repair, LLC SMS ticket-status alert program (the "Program").

1. Program Description

HD Custom Jewelry & Repair, LLC sends automated text message updates regarding the status of repair or custom jewelry tickets, including notifications when an item is Received, when work has

Started, and when an item is Completed and Ready for Pick-Up. No other message types are sent as part of this Program.

2. How to Opt In

Customers may opt in by completing and signing a physical consent form in-store at the time they drop off an item for service. Consent is entirely optional. Opting in or declining has no effect on whether repair or custom jewelry service is provided — all customers receive full service regardless of their texting preference. No purchase or service is conditioned on Program enrollment.

3. Message Frequency

Message frequency varies based on ticket activity. Customers can generally expect up to 3 messages per active repair ticket. No messages are sent once a ticket has been picked up.

4. Message and Data Rates

Message and data rates may apply, depending on your mobile carrier plan.

5. How to Opt Out

You may cancel Program participation at any time by replying STOP to any message you receive from us. After you send STOP, we will send you a one-time confirmation message that you have been

unsubscribed, and you will receive no further messages unless you re-enroll. You may also opt out by contacting us directly at [Business Phone Number] or [Business Email Address].

6. How to Get Help

Reply HELP to any message for assistance, or contact us at [Business Phone Number] or [Business Email Address].

7. How to Re-Subscribe

If you opt out and later wish to resume receiving alerts, reply START or complete a new consent form in-store.

8. Supported Carriers

Carriers are not liable for delayed or undelivered messages. This Program is supported on major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

9. Privacy

Your phone number and consent status are used solely to operate this Program. We do not sell or share mobile opt-in information with third parties for their marketing purposes. See our full Privacy Policy at https://hd-custom-jewelry-repair.ueniweb.com/terms-and-conditions for details.

10. Changes to These Terms

HD Custom Jewelry & Repair, LLC may update these Terms & Conditions from time to time. The most current version will always be available at

https://hd-custom-jewelry-repair.ueniweb.com/terms-and-conditions.

11. Contact Us

HD Custom Jewelry & Repair, LLC

10061 E Colfax Ave M22, Aurora CO 80010 Phone: 323-695-5020

Email: [email protected]

Privacy Policy — SMS Text Message Program

Last updated: 7/30/2026. This Privacy Policy explains how HD Custom Jewelry & Repair, LLC ("we," "

us,"or "our") collects, uses, and protects information in connection with our SMS ticket-status alert

program(the "Program").

1. Information We Collect

When you opt in to the Program, we collect your name, mobile phone number, repair ticket number,

and the date of your consent, as recorded on our signed consent form.

2. How We Use Your Information

We use this information solely to send you text message updates about the status of your repair or

custom jewelry ticket (Received, Started, Completed/Ready for Pick-Up) and to respond to STOP,

START, and HELP requests.

3. No Sharing of Mobile Information for Marketing

We do not sell, rent, or share your mobile phone number or opt-in consent status with third

parties or affiliates for their marketing or promotional purposes. Your mobile information is

used only to operate this Program.

We may share information with service providers (such as our SMS platform provider, currently Twilio)

solely as needed to deliver these messages on our behalf, and as required by law.

4. Data Retention

We retain consent records and associated contact information for as long as needed to operate the

Program and to comply with applicable legal and recordkeeping obligations, after which the information

is securely deleted or archived.

5. Your Choices

Participation in the Program is entirely optional and is never a condition of purchasing goods or

services from us. You may opt out at any time by replying STOP to any message, or by contacting us

at [Business Phone Number] or [Business Email Address]. You may request access to or deletion of

the information we hold about you by contacting us using the information below.

6. Data Security

We take reasonable administrative and technical measures to protect the information collected through

this Program from unauthorized access, use, or disclosure.

7. Children's PrivacyThis Program is not directed to individuals under the age of 18, and we do not knowingly collect

information from children through this Program.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available

at https://hd-custom-jewelry-repair.ueniweb.com/terms-and-conditions.

9. Contact Us

HD Custom Jewelry & Repair, LLC

10061 E Colfax Ave M22, Aurora CO 80010

Phone: 323-695-5020

Email: [email protected]